National Harbor, MD - 10/15/2016

Participant FAQ

Walk of Hope Individual Participant Guide

Download the Individual Fundraising
Guide here
.

Is my information secure?

RESOLVE and its technology partner Blackbaud have made every effort to protect your information. They use industry-standard SSL encryption techniques to make sure your credit card information, passwords and personal information travel securely over the Internet. They have also installed an encryption engine on our database server so your data is securely stored.

How is my credit card information handled?

Credit card information is not stored in our database. During the donation process, we send your credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.

I forgot my Username and Password.

Remember that your username and password are case sensitive. Click here to find your password. You will receive an email with your username and password. If you still have problems, please contact us for help.

How do I change my Username and/or Password?

First, login to your Walk of Hope Participant Center using your username and password. Once logged in you will see a link at the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, email address, username and password. All changes will be made to your account immediately. There is no need to sign in again.

How do I unsubscribe from email?

Towards the bottom of each email message there is a link stating, "Click Here to Unsubscribe." Click this link in the email and follow the instructions given to unsubscribe.

What is a Personal Page?

A Personal Page is an online fundraising tool for you to use when asking friends, family and co-workers to join your team or make a donation. Once you sign up for an event online, by default, you will have a Personal Page created for you. You have the option of personalizing this page by going to your Walk of Hope Participant Center.

By default I have a personal page; do I have to change it?

A compelling Personal Page attracts and engages supporters. While you can spread the word using customized email solicitations, your Personal Page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage.

What is the difference between making my Personal Page private or public?

By default, a Personal Page is Public, meaning your name will appear in the participant search list available to online donors. Anyone accessing the site will be able to support you. Setting your Personal Page to Private means your name will not appear in the participant search list. Only people you invite by giving them your Personal Page URL will be able to support you.

Where can I find a receipt I can print and give my donors who give me a small cash donation?

If you need to give a receipt for a small cash donation, please print and fill out this offline donation form in this downloadable document (Adobe PDF file).